Branch Director

Royalty Roofing USA•Saint Johnsbury, VT

1d•$100,000 - $130,000•Onsite

About The Position

The Branch Director leads the overall operations, sales performance, and financial results of a commercial roofing branch. The role provides strategic direction across sales, estimating, project management, service, production, safety, and administration, with accountability for profitable growth, customer service, team development, and safe, timely, on-budget project delivery. The Branch Director works with executive leadership, headquarters, shared services, and peer branch leaders to maintain company standards while responding to local market needs. The role has authority over branch-level staffing recommendations, resource allocation, customer priorities, operational execution, and corrective actions within company policies, approved budgets, and delegated authority; other matters are escalated to executive leadership. Success is measured by revenue, margins, profitability, customer retention, safety, employee engagement and retention, sales pipeline health, project closeout, collections, and adherence to operating standards. The position requires regular presence at the branch, customer and job sites, and company meetings. Travel to headquarters or other company locations may be required. The Director must be comfortable working in office and active construction-site environments. The role is bonus eligible based on branch and individual performance.

Requirements

At least 7 years of construction leadership experience, preferably in commercial roofing.
Demonstrated responsibility for profit and loss (P&L).
Proven sales and business development success.
Proficiency with CRM, job costing, scheduling, and financial reporting systems.
Strong knowledge of estimating, project management, safety, and field operations.
Experience leading managers and field teams.
MS Office experience.
Valid driver's license.
Ability to lift 50 lbs.
Regular presence at the branch, customer sites, job sites, and company meetings; ability to work in office and active construction-site environments.
Comfort with travel to headquarters or other company locations as required.

Responsibilities

Lead, coach, and develop branch personnel across sales, estimating, project management, field operations, service, and administration.
Promote accountability, teamwork, safety, and continuous improvement at the satellite location.
Assist with recruiting, mentoring, and retaining employees, and conduct regular performance evaluations.
Develop and execute the branch sales strategy to meet revenue, gross margin, and profitability goals.
Maintain customer knowledge and ensure opportunities and projects are recorded in the organizational CRM.
Lead and mentor sales staff, establish sales objectives, monitor results, and report performance to the home office.
Build relationships with owners, property managers, general contractors, architects, consultants, and customers; participate in major presentations, negotiations, and customer meetings.
Review pipeline, forecasts, backlog, conversion metrics, market trends, competitor activity, and pricing strategies; identify opportunities across construction, reroofing, service, maintenance, and specialty roofing.
Oversee branch operations and direct project management, field operations, production scheduling, and resource allocation to deliver safe, efficient, on-time, and on-budget work.
Optimize labor productivity, equipment utilization, and project profitability; review job costing and financial results and implement corrective actions.
Ensure estimating, bid reviews, proposals, pricing, and contract scopes support profitable growth and reduce execution risk; coordinate project execution from bid through closeout.
Improve operational processes and efficiencies while prioritizing organizational integration.
Partner with HR and leadership to ensure employment practices, training, discipline, documentation, and employee relations are consistent with company policy and applicable law.
Take full responsibility for branch P&L; develop annual budgets and forecasts and monitor revenue, gross profit, overhead, and net profitability.
Analyze financial reports and KPIs, manage cash flow, billing, collections, and accounts receivable, and ensure work meets financial objectives.
Deliver customer service throughout the project lifecycle, resolve concerns, develop repeat and referral relationships, and represent the company professionally.
Oversee service, maintenance, warranty, and repair work for timely response, accurate documentation, customer satisfaction, and profitable execution.
Promote and enforce a safety-first culture; ensure compliance with OSHA, company policies, and applicable safety standards.
Participate in safety meetings, audits, inspections, and incident investigations, and maintain required licensing, certifications, insurance, and regulatory compliance.