Branch Coordinator

Serenity Home Health Care • Chicago, IL

12d • $20 - $30

About The Position

The Branch Coordinator plays a pivotal role in ensuring the smooth and efficient operation of a branch office within our organization. This position is responsible for coordinating daily activities, managing communications between departments, and supporting both staff and clients to achieve operational excellence. The Branch Coordinator acts as a central point of contact, facilitating workflow, resolving issues promptly, and maintaining accurate records to support business objectives. By fostering a collaborative environment and implementing effective organizational strategies, the Branch Coordinator contributes directly to the branch’s overall success and customer satisfaction. This role requires a proactive individual who can balance multiple priorities while maintaining a high level of professionalism and attention to detail.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years experience in an administrative, coordination, or customer service role.
• Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience working in a branch or multi-location business environment.
• Familiarity with industry-specific software or customer relationship management (CRM) tools.
• Demonstrated ability to lead or coordinate teams effectively.
• Additional education or certification in business administration or project management.
• Bilingual skills or experience working with diverse populations.

Responsibilities

• Coordinate and oversee daily branch operations to ensure efficiency and compliance with company policies.
• Serve as the primary liaison between branch staff, management, and external clients to facilitate clear communication.
• Manage scheduling, appointments, and resource allocation to optimize branch productivity.
• Maintain accurate records, prepare reports, and track key performance indicators to support decision-making.
• Assist in resolving customer inquiries and operational issues promptly to uphold service quality standards.
• Support onboarding and training of new branch employees to ensure consistent operational practices.
• Collaborate with other branches and departments to implement company initiatives and share best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED