Branch Coordinator

WillScot•South Holland, IL

3d•$33 - $46•Onsite

About The Position

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment, focusing on organizational effectiveness, communication, and safety. WillScot is North America’s leading provider of complete temporary space solutions, with a team of nearly 5000+ people across 260+ locations in the United States, Canada, and Mexico.

Requirements

High school diploma or GED
3 or more years’ applicable experience
MS Office (Excel/Word/Outlook) proficiency
Experience working effectively with customers and vendors by phone, email, Zoom, etc.
Strong service orientation, active listening
Excellent oral/written communication skills
Vendor negotiation experience (price, timing, etc.)
Ability to follow direction and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving for positive outcomes
Experience building sustainable relationships and trust with vendors through open, proactive communication
Ability to effectively manage multiple, changing priorities in a fast-paced environment

Nice To Haves

College Degree
Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Responsibilities

Comply with Environmental Health & Safety Policies.
Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
Manage inbound calls and branch notifications according to communication procedures, guidelines, and policies.
Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
Facilitate efficient Delivery and Return processes to ensure seamless operations.
Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
Manage the Location Accounts Payable process, including investigating invoices that do not match POs and reconciling discrepancies.
Manage local service contracts and blanket POs.
Prepare required PO reporting and documentation consistent with policy.
Issue and receive POs within standard response times.
Manage Location Month-End Close processes, including reconciliation of delivery and installation (D&I) reports, risk management reporting (accidents, OSHA, DOT, etc.), and fleet inventory reconciliation.
Perform general office/facilities/administrative duties, including ordering/receipt/inventory of office supplies, facilitating IT Help Desk assistance, receiving and distributing mail/deliverables, facilitating employee timeclock use and reporting, and collaborating with HR and Managers in onboarding new hires.
Generate POs for requested Parts/shop materials, place orders, and process POs upon receipt.
Assist in branch inventories.
Manage Value Added Products & Services (VAPS) inventory, including substitutions and backordered items.