Branch Coordinator - Telework

Apria Healthcare•Tampa, FL

1d•$18 - $19•Remote

About The Position

The Branch Coordinator supports the daily operations of the Branch Office and Branch Manager(s). The role is eligible for telecommuting and is performed remotely. The coordinator works with patients, referrals, the Sales team, and other departments to collect documentation, answer questions, coordinate equipment services, and complete branch processing and administrative work. The anticipated salary range is $17.64–$18.86 per hour; actual compensation may vary based on experience, skills, education, and location.

Requirements

High school diploma or GED.
Meet the company minimum standard for a background check.
Good organizational skills.
Strong customer relations and problem-solving skills.
Strong phone skills.
Strong interpersonal and teamwork skills.
Ability to multitask effectively.
Ability to communicate effectively by phone and use technology software electronically.
Complete all applicable competency testing before participating in coordination, delivery, function testing, or downloads of respiratory equipment.
Microsoft Office skills.
Basic printing, faxing, and scanning skills.
English reading, writing, and verbal communication skills.
Basic math skills.

Nice To Haves

At least two years of related experience in an office environment.
Knowledge of DOT/FDA regulations.
Bilingual reading, writing, and verbal communication skills.
Previous interaction with the public in a service management industry.

Responsibilities

Work with the Sales team, referrals, and/or patients to gather missing documentation or information needed to meet insurance guidelines.
Answer customer calls, provide introductory information to new customers, troubleshoot common issues, coordinate resolutions with the branch team and other departments, and escalate concerns when necessary.
Perform branch processing tasks, including creating and working with intakes, reviewing ACIS screens, confirming delivery appointments, verifying insurance, obtaining equipment authorization based on payor guidelines, completing processing-tool tasks, monitoring faxes, and triaging documents through data entry.
Confirm post-delivery work orders and complete related data entry.
Make initial outbound calls, send faxes and SMS messages to patients and referrals upon receipt of orders.
Conduct downloads from recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment, as directed.
Handle audit and documentation requests and assist with document retrieval for billing purposes.
Support the overnight oximetry program.
Collect credit card or billing information as needed.
Assist with scheduling equipment delivery and pickup for patients.
File and fax records routinely.
When setting up or returning equipment, instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, and handle payments as applicable.
Make outbound customer satisfaction calls to patients and referrals as applicable.
Order inventory or office supplies.
Perform other duties as required.