Branch Coordinator
About The Position
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
Requirements
- High school diploma or equivalent
- At least one-year of related work experience
- English reading, writing, and speaking skills
- Willingness to learn
- Dependability
- Adaptability
- Strong customer service and bedside manner
- Intermediate computer skills
- Time management
- Effective communication in person, on the phone, and electronically
Nice To Haves
- At least two years’ experience in an office environment, healthcare setting or call center
- Experience utilizing multi-line phone-system.
Responsibilities
- Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
- Answer inbound calls, provide clear information, and resolve common questions or concerns
- Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
- Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
- Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
- Proactively follow up with patients to confirm satisfaction and address any outstanding needs
- Test equipment functionality as needed to ensure quality and readiness
- Contribute to overall branch success by supporting additional responsibilities as assigned
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short- and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
