Branch Coordinator Spray Equipment Repair

Sherwin-Williams • Baton Rouge, LA

9d • Onsite

About The Position

This part-time position supports the success of the retail store. The Spray Equipment Repairer and Coordinator works with wholesale and retail customers to identify their needs, answer questions about spray equipment products and repairs, and recommend suitable solutions. The role also involves resolving customer concerns, maintaining product knowledge and store presentation standards, delivering excellent customer service, and meeting store sales goals. The position is based at Store #707165, 5807 Siegen Ln., Baton Rouge, LA 70809. The job involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it will review criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Be at least 18 years old.
• Be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Be able to operate a computer and communicate by telephone, with or without reasonable accommodation.
• Be able to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds, with or without reasonable accommodation.
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Safely operate material-handling equipment, such as a hand truck, pallet jack, or forklift, once trained, with or without reasonable accommodation.
• For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Prior work experience in retail or customer service.
• Customer service skills, including problem solving and handling customer complaints.
• Good written and verbal communication skills.
• Prior experience repairing spray equipment.
• High school diploma or comparable certification, such as a GED.
• Valid driver’s license.
• Ability to speak more than one language, preferably Spanish.

Responsibilities

• Repair spray equipment, including airless, conventional, electrostatic, and pressure-washer equipment, at the store or at customer job sites.
• Repair branch tinting and mixing equipment.
• Educate employees and customers about spray equipment.
• Maintain inventory levels of spray parts and locate out-of-stock parts as necessary.
• Resolve customer concerns and support customer satisfaction.
• Maintain knowledge of product features and the quality and visual standards of products and the store.
• Provide customer service while consistently meeting store sales goals.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed