Branch Coordinator Spray Equipment Repairer

Sherwin-Williams • Detroit, MI

8d • Onsite

About The Position

This position supports the success of a retail store by repairing spray equipment and coordinating with wholesale and retail customers. The role helps customers identify their needs, answers questions about spray equipment products and repairs, recommends solutions, resolves concerns, and works to ensure customer satisfaction. It also involves staying current on product features and maintaining product and store quality and visual standards while contributing to store sales goals.

The position involves contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. The selected individual will work at Store #1340, 13415 Lyndon, Detroit, MI 48227. A criminal-history review is required, as the company considers it necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Must be able to operate a computer and communicate by telephone, with or without reasonable accommodation.
• Must be able to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds, with or without reasonable accommodation.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Must safely operate material-handling equipment, such as a hand truck, pallet jack, or forklift, once trained, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Prior work experience in retail or customer service.
• Customer service skills, including problem solving and handling customer complaints.
• Good written and verbal communication skills.
• Prior experience repairing spray equipment.
• High school diploma or comparable certification, such as a GED.
• Valid driver’s license.
• Ability to speak more than one language, preferably Spanish.

Responsibilities

• Repair all types of spray equipment, including airless, conventional, electrostatic, and pressure-washer equipment, at the store or customers’ job sites.
• Repair branch tinting and mixing equipment.
• Educate other employees and customers about spray equipment.
• Maintain inventory levels of spray parts and locate out-of-stock parts as necessary.
• Work with wholesale and retail customers to determine their needs, answer questions, and recommend product and repair solutions.
• Promptly resolve customer concerns and support customer satisfaction.
• Stay up to date on product features and maintain the quality and visual standards of products and the store.
• Contribute to achieving the store’s sales goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed