Branch Claims Representative – Life Claims
About The Position
Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level life insurance claims under close supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help resolve claims accurately and promptly. The employee completes the Company’s claims training program for the assigned insurance line and develops foundational product knowledge, claim-handling, negotiation, settlement, estimating, and loss-adjustment skills. After initial in-person training, work-from-home time may be available according to job responsibilities and leadership-team guidance.
Requirements
- Bachelor’s degree or directly equivalent experience in property/casualty claims handling.
- Ability to organize data, multitask, and make decisions independently.
- Above-average written and verbal communication skills.
- Ability to write reports and compose correspondence.
- Ability to resolve complex issues.
- Ability to maintain confidentiality and data security.
- Ability to work effectively with a diverse group of individuals.
- Ability to handle mathematical problems accurately, including geometry and financial calculations, and to understand personal and business finance documents.
- Ability to drive an automobile, hold a valid driver’s license, and maintain a driving record consistent with Company underwriting guidelines for coverage.
- Ability to work in the U.S. without current or future sponsorship.
Responsibilities
- Investigate, evaluate, and settle entry-level insurance claims.
- Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products.
- Learn and comply with Company claim-handling procedures.
- Develop entry-level claim negotiation and settlement skills.
- Build skills to effectively serve agents, insureds, and others.
- Meet and communicate with claimants, legal counsel, and third parties.
- Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
- Study for, obtain, and maintain adjuster licenses when required by statute, within Company or legal timelines.
- Complete the Company’s claims training program for the assigned line of insurance.
- Continually develop product knowledge through participation in approved educational programs.
Benefits
- Friendly work environment.
- Structured training program and employee mentoring.
- Competitive base salary and excellent compensation and benefits package.
- Matched 401(k).
- Fully funded pension plan once vested.
- Bonus programs.
- Paid holidays, vacation days, personal time, and sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
