Branch Claims Representative – Life Claims

Auto-Owners Insurance Company•Lansing, MI

2d•Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level life insurance claims under close supervision throughout the claim life cycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help ensure claims are resolved accurately and promptly. The position includes training and completion of the Company’s claims training program for the assigned insurance line. After initial in-person training, work-from-home flexibility may be available based on job responsibilities and as defined by the leadership team.

Requirements

Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
Ability to organize data, multitask, and make decisions independently.
Above-average written and verbal communication skills.
Ability to write reports and compose correspondence.
Ability to resolve complex issues.
Ability to maintain confidentiality and data security.
Ability to effectively deal with a diverse group of individuals.
Ability to accurately handle mathematical problems, including geometry (area and volume) and financial calculations such as sums and unit costs, and to read and understand personal and business finance documents.
Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
Ability to work in the U.S. without current or future sponsorship.

Responsibilities

Investigate, evaluate, and settle entry-level insurance claims.
Study insurance policies, endorsements, and forms to build foundational knowledge of Company insurance products.
Learn and comply with Company claim-handling procedures.
Develop entry-level claim negotiation and settlement skills.
Build skills to effectively serve agents, insureds, and others.
Meet and communicate with claimants, legal counsel, and third parties.
Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
Study for, obtain, and maintain adjuster licenses if required by statute, within the timeline established by the Company or legal requirements.
Continually develop product knowledge through participation in approved educational programs.