Branch Claims Representative

Auto-Owners Insurance Company•Columbia, MO

10d

About The Position

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision throughout the claims lifecycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help ensure claims are resolved accurately and promptly. The position includes training and completion of the Company’s claims training program for the assigned insurance line. The trainee develops foundational knowledge of Company insurance products, claims procedures, negotiation and settlement, customer service, estimating, and designated computer-based loss-adjustment programs. The role may require studying for, obtaining, and maintaining adjuster licenses within Company or legal timelines. A merit-based work-from-home program is available based on job responsibilities. After initial in-person training, work-from-home time may be offered as defined by the leadership team.

Requirements

Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
Ability to organize data, multitask, and make decisions independently.
Above-average written and verbal communication skills.
Ability to write reports and compose correspondence.
Ability to resolve complex issues.
Ability to maintain confidentiality and data security.
Ability to effectively deal with a diverse group of individuals.
Ability to accurately handle mathematical problems, including geometry and financial calculations, and understand personal and business finance documents.
Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with Company underwriting guidelines for coverage.
Ability to work in the U.S. without current or future sponsorship.

Responsibilities

Investigate, evaluate, and settle entry-level insurance claims.
Study insurance policies, endorsements, and forms to develop knowledge of Company insurance products.
Learn and comply with Company claim-handling procedures.
Develop entry-level claim negotiation and settlement skills.
Build skills to effectively serve agents, insureds, and others.
Meet and communicate with claimants, legal counsel, and third parties.
Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
Study for, obtain, and maintain adjuster licenses when required by statute and within Company or legal timelines.
Continually develop product knowledge through approved educational programs.