Branch Claims Representative

Auto-Owners Insurance•Columbia, MO

12d•Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help ensure claims are resolved accurately and in a timely manner. It includes completing the Company’s claims training program for the assigned line of insurance. After initial in-person training, a merit-based work-from-home program may provide flexibility as determined by the leadership team.

Requirements

Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
Ability to organize data, multitask, and make decisions independently.
Above-average written and verbal communication skills.
Ability to write reports and compose correspondence.
Ability to resolve complex issues.
Ability to maintain confidentiality and data security.
Ability to deal effectively with a diverse group of individuals.
Ability to accurately solve mathematical problems, including geometry (area and volume) and financial calculations such as sums and unit costs, and to understand personal and business finance documents.
Ability to drive an automobile, hold a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
Ability to work in the U.S. without current or future sponsorship.

Responsibilities

Investigate, evaluate, and settle entry-level insurance claims.
Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products.
Learn and comply with Company claim-handling procedures.
Develop entry-level claim negotiation and settlement skills.
Build skills to serve agents, insureds, and others effectively.
Meet and communicate with claimants, legal counsel, and third parties.
Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
Study for, obtain, and maintain adjuster license(s) if required by statute, within Company or legal timelines.
Continually develop product knowledge by participating in approved educational programs.