Branch Banking - Client Consultant I

Flagstar Bank•South Euclid, OH

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support in a branch. The role welcomes clients, identifies their needs, and performs teller functions and financial transactions accurately, efficiently, and in a friendly manner to support clients’ financial goals. It contributes to branch success by maintaining operational accuracy and risk standards, and by supporting sales performance through introductions, client education, and collaboration with branch teammates. The position aims to create a positive, trusted branch experience where clients feel supported, informed, and connected to appropriate financial solutions while their everyday banking needs are handled accurately and efficiently. It also supports branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements. The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting. The listed pay range is $17.00–$22.55. Actual starting base pay depends on location, experience, and other permitted non-discriminatory factors. Total compensation may include variable incentives, bonuses, commissions, or other awards.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
1–2 years of experience in customer service, cash handling, or retail.
Demonstrated action orientation, energy, urgency, and willingness to pursue opportunities.
Knowledge of products and the sales process, and awareness of marketplace strategies and customer motivations.
Approachability and ability to build rapport with others.
Problem-solving ability, including using rigorous analysis, gathering information, and developing effective solutions.
Ability to prioritize work, use time effectively, and remove obstacles to accomplishing goals.
Ability to communicate clearly, collaborate proactively, and build effective relationships with clients and stakeholders.
Ability to perform a moderate degree of physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

Experience in the financial services industry.

Responsibilities

Support team efforts to achieve growth targets in financial performance and primary client acquisition, including teller-related functions.
Seek and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Assist clients with account questions, problems, or complaints; research and communicate resolutions in a timely and effective manner.
Deliver client engagement and education, and meet behavioral activity goals set by Retail Leadership, including introductions.
Complete daily financial transactions accurately and promptly while striving to prevent controllable losses.
Understand and follow applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.
Build and maintain effective relationships with stakeholders through clear communication and proactive collaboration.
Build trusted client relationships by identifying needs and delivering tailored solutions to enhance the client experience.
Foster or support a positive work culture and productive work environment.