Branch Banking Client Consultant I

Flagstar Bank•Staten Island, NY

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately, efficiently, and in a friendly manner. The role supports clients’ financial goals and branch success by maintaining operational accuracy and risk standards while contributing to sales performance through introductions, client education, and collaboration with branch teammates. The position creates a positive and trusted branch experience by supporting and informing clients, connecting them with appropriate financial solutions, and handling everyday banking needs efficiently. It also supports branch growth and service goals through teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements. The role is located in Staten Island, New York. The stated pay range is $17.00–$22.55. Flagstar provides access to medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Requirements

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
Less than 2 years of customer service and sales experience.
Ability to perform the physical demands of the role, including standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

Experience in the financial services industry.
Action-oriented approach, energy, urgency, and willingness to pursue opportunities and achieve results.
Business acumen, including knowledge of products, the sales process, marketplace strategies, and customer motivations.
Approachability and ability to build rapport with clients and colleagues.
Strong problem-solving skills, including rigorous analysis, listening, and gathering information to resolve issues.
Priority-management skills, including effective use of time, focus on important tasks, and removal of roadblocks.
Ability to build effective stakeholder relationships through clear communication and proactive collaboration.

Responsibilities

Support team efforts to achieve growth targets in financial performance, including teller-related functions, and primary client acquisition.
Identify and provide appropriate client introductions to team members to support growth targets and sales initiatives.
Assist clients with account questions, problems, and complaints; research and communicate resolutions in a timely and effective manner.
Deliver client engagement and education, and meet behavioral activity goals established by Retail Leadership, including introductions.
Perform daily financial transactions accurately and promptly, striving to prevent controllable losses.
Understand and follow applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as assigned.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.
Build and maintain effective relationships through clear communication and proactive collaboration, using cross-functional insights to support enterprise goals.
Identify client needs and deliver tailored solutions to build trusted relationships and improve the client experience.
Foster or support a positive work culture and productive work environment.