Branch Banking - Client Consultant I (Part-Time)

Flagstar Bank•Apple Valley, CA

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support. The role welcomes clients, identifies their needs, and performs teller functions and financial transactions accurately, efficiently, and in a friendly manner to support clients’ financial goals. It contributes to branch success by maintaining operational accuracy and risk standards while supporting sales performance through client introductions, education, and collaboration with branch teammates. The position aims to create a positive, trusted branch experience where clients feel supported, informed, and connected to appropriate financial solutions while their everyday banking needs are handled efficiently. It also supports branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and compliance with bank policies, procedures, and regulatory requirements.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
1–2 years of customer service, cash handling, or retail experience.
Demonstrated action orientation, energy, urgency, and willingness to pursue opportunities and achieve results.
Knowledge of products and sales processes, and awareness of marketplace strategies, tactics, and customer motivations.
Approachability and the ability to build rapport with others.
Strong problem-solving skills, including rigorous analysis, listening, and identifying solutions.
Ability to prioritize effectively, manage time, eliminate roadblocks, and focus on important goals.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and use of cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to support a positive work culture and productive work environment.

Nice To Haves

Experience in the financial services industry.

Responsibilities

Support team efforts to achieve growth targets in financial performance for teller-related functions and primary client acquisition.
Identify and deliver appropriate client introductions to team members to help achieve growth targets and execute sales initiatives.
Assist clients with account questions, problems, and complaints; research issues and communicate resolutions in a timely and effective manner.
Deliver client engagement and education, and meet behavioral activity goals defined by Retail Leadership, including introductions.
Perform daily financial transactions accurately and promptly while striving to prevent controllable losses.
Understand and adhere to applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and comply with applicable federal, state, and local laws and regulations.