Branch Banking - Client Consultant I (Part-Time)

Flagstar Bank•Decatur, IL

9d•$17 - $23

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately, efficiently, and in a friendly manner. The role supports clients’ financial goals and branch success through operational accuracy, risk standards, introductions, client education, and collaboration with branch teammates. The position creates a positive, trusted branch experience by helping clients feel supported and informed, connecting them with appropriate financial solutions, and handling everyday banking needs accurately and efficiently. It also supports branch growth and service goals by balancing teller transactions, client engagement, timely problem resolution, and compliance with bank policies, procedures, and regulatory requirements.

Requirements

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
1–2 years of customer service, cash handling, or retail experience.
Ability to perform the physical demands of the job, including moderate exertion and stamina for standing, sitting, walking, driving, or infrequent lifting.
Demonstrated ability to build and maintain effective relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Action-oriented, energetic, and able to pursue opportunities with a sense of urgency.
Knowledge of products and sales processes, and awareness of marketplace strategies and customer motivations.
Approachable interpersonal manner and ability to build rapport.
Strong problem-solving skills, including rigorous analysis, listening, and gathering information.
Ability to prioritize effectively, remove roadblocks, and manage time efficiently.

Nice To Haves

Experience in the financial services industry.

Responsibilities

Support team efforts to achieve financial performance and primary client acquisition growth targets through teller-related functions.
Identify and provide appropriate client introductions to team members to support growth targets and sales initiatives.
Assist clients with account questions, problems, or complaints; research and communicate resolutions in a timely and effective manner.
Deliver client engagement and education, and meet behavioral activity goals set by Retail Leadership, including introductions.
Complete daily financial transactions accurately and promptly while striving to prevent controllable losses.
Understand and follow applicable bank policies and regulations.
Perform special projects and additional duties as required.
Complete required compliance training and maintain compliance with applicable federal, state, and local laws and regulations.