Branch Banking - Client Consultant I (Part-Time)

Flagstar Bank•Apple Valley, CA

2d•$17 - $23

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately, efficiently, and in a friendly manner. The role supports clients’ financial goals and branch success by maintaining operational accuracy and risk standards, supporting sales performance through introductions and client education, and collaborating with branch teammates. The role is intended to create a positive, trusted branch experience where clients feel supported, informed, and connected to appropriate financial solutions while everyday banking needs are handled accurately and efficiently. It also supports branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
1–2 years of customer service, cash handling, or retail experience.
Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Action-oriented approach, energy, urgency, and willingness to act with minimal planning.
Business acumen, including understanding products, the sales process, marketplace strategies, and customer motivations.
Approachability and ability to build rapport with others.
Problem-solving skills, including rigorous analysis, effective research, listening, and identification of solutions.
Priority-management skills, including effective and efficient use of time and focus on important goals.
Ability to foster or support a positive work culture and productive environment.

Nice To Haves

Experience in the financial services industry.

Responsibilities

Support team efforts to achieve financial performance and primary client acquisition targets through teller-related functions and appropriate client introductions to teammates.
Provide a positive client experience by assisting with account questions, problems, and complaints, and resolving them in a timely and effective manner through research and communication.
Deliver client engagement and education, and meet behavioral activity goals established by Retail Leadership, including introductions.
Process daily financial transactions accurately and promptly while striving to avoid controllable, preventable losses.
Understand and adhere to applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.