Branch Banking Client Consultant I

Flagstar Bank•Jackson, MS

2d•$17 - $23

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately, efficiently, and in a friendly manner. The role supports clients’ financial goals and branch success through operational accuracy, risk management, client introductions, client education, and collaboration with branch teammates. The position creates a positive and trusted branch experience by helping clients feel supported, informed, and connected to appropriate financial solutions while handling everyday banking needs. It also supports branch growth and service goals through teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

Requirements

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
1–2 years of customer service, cash handling, or retail experience.
Demonstrated ability to build and maintain effective stakeholder relationships through clear communication and proactive collaboration.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to support a positive work culture and productive work environment.
The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

Experience in the financial services industry.

Responsibilities

Support team efforts to achieve growth targets in financial performance and primary client acquisition.
Seek and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Assist clients with account questions, problems, and complaints; research and communicate resolutions in a timely and effective manner.
Deliver client engagement and education, and meet behavioral activity goals defined by Retail Leadership, including introductions.
Perform timely and accurate daily financial transactions while striving to prevent controllable losses.
Understand and adhere to applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.