Branch Banker

First National Bank of America • East Lansing, MI

3d • Onsite

About The Position

First National Bank of America is seeking a courteous and tactful Branch Banker to support its physical and online branches from the East Lansing branch. The role focuses on understanding customers’ financial goals, building relationships, providing excellent customer service, and working with internal teams and partners across phone, email, in-person, and messaging channels. The ideal candidate combines accuracy and follow-through with strong service skills.

The Branch Banker helps customers identify suitable financial solutions, grow and deepen the branch customer base, and use online banking services. The position also supports branch deposit goals through proactive service and sales activities, appointment setting, and adherence to banking regulations and established procedures. The company describes its culture as valuing humility, prioritizing others’ needs, and recognizing contributions to customers and colleagues.

Requirements

• Strong understanding of financial products and services.
• Excellent customer service skills and the ability to communicate clearly and professionally.
• Attention to detail, strong organizational skills, and problem-solving abilities.
• Comfort using technology and quickly learning new banking systems.
• Ability to work effectively independently and as part of a team.
• Strong multitasking skills in a fast-paced, customer-focused environment.

Responsibilities

• Engage customers in full financial conversations and position solutions based on their needs.
• Acquire and deepen the branch customer base through proactive service and sales activities.
• Help customers navigate and use online banking services, including account access and setup.
• Contribute to branch deposit goals by leveraging lobby traffic, deepening customer interactions, and making outbound calls to set appointments.
• Respond to incoming customer calls and provide prompt, courteous service, including setting appointments for full financial reviews.
• Follow applicable regulations and established bank procedures.

Benefits

• Medical insurance with multiple plan options, including HSA and traditional plans; premiums as low as $0.00.
• Dental insurance; premiums as low as $0.00.
• Vision insurance with a low-premium plan.
• Discounted childcare.
• Pet insurance.
• Paid time off (PTO).
• 401(k) with employer match.
• Adjustable desks that can be raised or lowered for sitting or standing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed