Branch Banker

PNC Bank•Trenton, NJ

19d•Onsite

About The Position

As a Branch Banker within PNC's retail banking organization, you will be based at the Lalor Street branch in Trenton, New Jersey. The role acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers' financial wellbeing, and positions PNC solutions to grow revenue and customer loyalty. You will use a defined sales process across outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. Bilingual Spanish is preferred. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Banker delivers a full PNC conversation during client interactions, uses ecosystem partnerships and community Centers of Influence to build and retain relationships, educates customers about financial transaction options and technology, and resolves customer problems. The role also supports efficient and accurate branch operations while adhering to policies, managing risk, and exercising sound judgment. The position is incentive eligible. Base salary is $45,375 to $75,625, with variation based on location, market data, skills, experience, and education. Generally, the opening is expected to be posted for two business days from October 22, 2026, though it may remain open longer at the company's discretion.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Demonstrate customer focus by aligning decisions with customer needs and satisfaction and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish; Spanish speaking is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow share of wallet through a differentiated customer experience.
Engage with customers in the lobby and position products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding losses.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.