Branch Banker

Mercantile BankLowell, MI
Onsite

About The Position

Mercantile Bank is seeking an enthusiastic, customer-focused Branch Banker for its Lowell, MI location. This role offers the opportunity to be hired as either a Customer Service Representative or a Personal Banker, depending on experience. The ideal candidate is passionate about helping others, goal-oriented, and eager for professional growth. This position is with a respected financial institution that emphasizes making a meaningful impact on customers and communities.

Requirements

  • 1-3 years of relevant experience (Customer Service Representative)
  • 3-5 years of relevant experience (Personal Banker)
  • Effective and efficient communication (written and verbal)
  • Cash handling/data entry with accuracy
  • Ability to prioritize and multitask job expectations
  • Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered
  • Adaptable to an Internally and Externally Changing Environment
  • Interpersonal Skills
  • Familiarity with or the ability to learn banking software and tools
  • Active listening and problem-solving skills
  • Attention to detail
  • Strong sense of accountability

Nice To Haves

  • Banking Experience

Responsibilities

  • Creating a high-quality, positive, and customized customer experience
  • Assisting customers with their daily banking needs
  • Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
  • Maintaining a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
  • Efficiently processing routine financial transactions for customers such as deposits, withdrawals, checks, and loan payments
  • Opening bank accounts for individuals and businesses
  • Acting as the 'go to' banker for customers, asking questions and listening for cues to provide banking (and possibly lending) solutions that meet their unique needs
  • Staying informed of industry changes and sharing this information with team members and customers
  • Ensuring all operational procedures, transactions, and audits are completed accurately and on time
  • Filling in where needed
  • Achieving individual and team goals
  • Meeting and referring business to banking partners in Mortgage, Commercial, and Treasury
  • Proactively tracking and reporting sales and referral activities

Benefits

  • Competitive compensation
  • Bonus opportunities
  • Best-in-class benefit options
  • A minimum of 3 weeks' vacation
  • Sick time
  • 11 paid holidays
  • Generous 401k match of 5%
  • Company paid life insurance
  • Tuition reimbursement
  • IVF and adoption assistance
  • Zero-interest loans for fitness equipment and business attire
  • Discounted bank services
  • Employee stock purchase plan
  • 529 savings plans
  • Health savings accounts
  • Flexible spending accounts
  • Legal protection
  • Exceptional training and development opportunities
  • Encouragement to connect with community through volunteer opportunities
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