Branch Banker

Mercantile Bank•Lowell, MI

4d•Onsite

About The Position

Mercantile Bank is seeking an enthusiastic, customer-focused Branch Banker for its Lowell, MI location. This role offers the opportunity to be hired as either a Customer Service Representative or a Personal Banker, depending on experience. The ideal candidate is passionate about helping others, goal-oriented, and eager for professional growth. This position is with a respected financial institution that emphasizes making a meaningful impact on customers and communities.

Requirements

1-3 years of relevant experience (Customer Service Representative)
3-5 years of relevant experience (Personal Banker)
Effective and efficient communication (written and verbal)
Cash handling/data entry with accuracy
Ability to prioritize and multitask job expectations
Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered
Adaptable to an Internally and Externally Changing Environment
Interpersonal Skills
Familiarity with or the ability to learn banking software and tools
Active listening and problem-solving skills
Attention to detail
Strong sense of accountability

Nice To Haves

Banking Experience

Responsibilities

Creating a high-quality, positive, and customized customer experience
Assisting customers with their daily banking needs
Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
Maintaining a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
Efficiently processing routine financial transactions for customers such as deposits, withdrawals, checks, and loan payments
Opening bank accounts for individuals and businesses
Acting as the 'go to' banker for customers, asking questions and listening for cues to provide banking (and possibly lending) solutions that meet their unique needs
Staying informed of industry changes and sharing this information with team members and customers
Ensuring all operational procedures, transactions, and audits are completed accurately and on time
Filling in where needed
Achieving individual and team goals
Meeting and referring business to banking partners in Mortgage, Commercial, and Treasury
Proactively tracking and reporting sales and referral activities