Branch Banker

Mercantile Bank•Troy, MI

4d•Onsite

About The Position

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Troy, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve.

Requirements

Familiarity with or the ability to learn banking software and tools
Active listening and problem-solving skills
Communication, both in-person, over the phone, and over email
Attention to detail
A strong sense of accountability
Adaptability
1-3 years of relevant experience (Customer Service Representative)
3-5 years of relevant experience (Personal Banker)
Effective and efficient communication (written and verbal)
Cash handling/data entry with accuracy
Ability to prioritize and multitask job expectations
Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered.
Adaptable to an Internally and Externally Changing Environment
Interpersonal Skills

Nice To Haves

Banking Experience

Responsibilities

Creating a high-quality, positive, and customized customer experience
Assisting customers with their daily banking needs
Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
Maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day.
Efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments
Opening bank accounts for individuals and businesses
Being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs.
Continue to stay informed of changes that could occur.
Share information with your team members and customers.
Ensure all operational procedures, transactions and audits are completed accurately and on time.
Wear multiple hats and be prepared to fill in where needed.
Achieve goals on your own and as a team.
Meet and refer business to your banking partners in Mortgage, Commercial and Treasury.
Proactively track and report your sales and referral activities.