Branch Banker

Mercantile Bank•Coe Township, MI

4d•Onsite

About The Position

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Shepherd, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve. As a Branch Banker you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day. Depending on the level you are in, your responsibilities can also range from efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments to opening bank accounts for individuals and businesses to being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs. You'll benefit from extensive training, both in the classroom and on the job, to ensure you're confident in our products and services. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time. You may wear multiple hats and be prepared to fill in where needed. You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.

Requirements

1-3 years of relevant experience (Customer Service Representative)
3-5 years of relevant experience (Personal Banker)
Effective and efficient communication (written and verbal)
Cash handling/data entry with accuracy
Ability to prioritize and multitask job expectations
Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered.
Adaptable to an Internally and Externally Changing Environment
Interpersonal Skills
Familiarity with or the ability to learn banking software and tools
Active listening and problem-solving skills
Attention to detail
Strong sense of accountability

Nice To Haves

Banking Experience

Responsibilities

Creating a high-quality, positive, and customized customer experience
Assisting customers with their daily banking needs
Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
Maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day.
Efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments
Opening bank accounts for individuals and businesses
Being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs.
Continue to stay informed of changes that could occur in the banking industry.
Share information about industry changes with team members and customers.
Ensure all operational procedures, transactions and audits are completed accurately and on time.
Wear multiple hats and be prepared to fill in where needed.
Achieve goals on your own and as a team.
Meet and refer business to banking partners in Mortgage, Commercial and Treasury.
Proactively track and report sales and referral activities.