Branch Banker

PNC Bank•Wayne, NJ

21d•$49,500 - $82,500•Onsite

About The Position

As a Branch Banker within PNC's Metro Market and Mid-Market Region, the employee will be based in Wayne, New Jersey. The role acquires and deepens the branch customer base through proactive sales and service activities, manages customer experience and financial well-being, and collaborates with ecosystem partners to increase customers' share of wallet. The Branch Banker positions PNC solutions to generate revenue and customer loyalty, conducts sales conversations across outbound calls, teller interactions, appointments, and lobby engagement, and delivers a full PNC conversation with every client interaction. The role also educates customers about financial transaction options and technology, resolves customer problems, manages risk in accordance with policies and procedures, and participates in efficient, accurate daily branch operations. Spanish-speaking ability is preferred. This is an in-office position. The role is incentive eligible; compensation varies based on location, market data, skills, experience, and education. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate the knowledge, skills, and abilities appropriate to the role.
Spanish speaking is preferred.

Nice To Haves

Spanish-speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and manage their experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to drive new revenue and customer loyalty, and grow customers' share of wallet.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid losses.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, depending on eligibility.