Branch Banker

PNC • Dover, DE

23d • $41,250 - $68,750 • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to the company’s success. This Personal Banker role is part of PNC’s Retail organization and is based at the Greentree Village Branch in Dover, Delaware. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The role acquires and deepens the branch customer base through proactive sales and service activities. It manages the customer experience by identifying ways to improve customers’ financial wellbeing, collaborating with ecosystem partners to grow customers’ share of wallet, and positioning PNC solutions to drive revenue and customer loyalty. The banker uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role also educates customers about financial transaction options and technology, resolves customer problems, manages risk, and supports accurate and efficient branch operations.

Candidates should demonstrate the knowledge, skills, and abilities needed for the role. Work at this level typically requires an associate degree or equivalent and related experience or product knowledge, typically 3 or more years. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The education section lists “No Degree.” There are no required certifications or language assessments. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

The base salary range is $41,250–$68,750. The position is incentive eligible, with payment based on company, business, and/or individual performance. Salaries may vary by geographic location, market data, skills, experience, and education.

PNC offers eligible employees a comprehensive benefits program. Options for eligible full-time employees include medical and prescription drug coverage, dental and vision options, life insurance, short- and long-term disability protection, a 401(k) with company match, a pension, stock purchase plans, dependent care reimbursement, back-up child and elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives. Paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.

Requirements

• Typically requires 3 or more years of experience.
• Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus and use customer needs and satisfaction to inform customized solutions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
• Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
• Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
• Build customer loyalty and grow share of wallet through a differentiated customer experience and lobby engagement.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid loss.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed