Branch Banker Senior

PNC•Arden, NC

1d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This role is based in-office and may be located at any PNC branch with a banker opening throughout the region. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Banker Senior acquires and deepens branch customer relationships through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing, and collaborating with ecosystem partners to grow customers’ share of wallet. The role represents PNC, positions its solutions to generate revenue and customer loyalty, and leads by example in sales conversations, customer service, problem solving, risk management, and branch operations. The position typically requires an associate degree or equivalent and related experience or product knowledge. Candidates generally have four or more years of related business or functional experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. Candidates must be able to serve as a Notary Public in the applicable state and will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Typically requires 4 or more years of related business or functional experience.
Ability to serve as a Notary Public in the applicable state.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Skills and competencies include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, proactive sales, banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow customers’ share of wallet.
Represent PNC and position its solutions to drive new revenue and customer loyalty.
Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Engage customers in the lobby and position financial products that meet their needs.
Apply expert knowledge of complex financial products, services, and solutions; educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and eligibility.