Branch Banker

PNC•Walkersville, MD

2d•$45,375 - $75,625•Onsite

About The Position

At PNC, the Branch Banker acquires and deepens the branch customer base through proactive sales and service activities. The role manages the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners to grow their share of wallet, and positioning PNC solutions to drive revenue and loyalty. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Branch Banker drives sales conversations through internal and outbound interactions using a defined sales process, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation during client interactions, use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships, and educate customers on options for managing financial transactions using technology, tools, and resources. The role also applies product and procedural knowledge to resolve customer problems and participates in efficient, accurate branch operations while managing risk and following policies and procedures. The position typically requires an associate degree or equivalent and related experience or product knowledge; typically, 3+ years of experience are required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. The posting lists no degree or certification as required. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The stated base salary range is $45,375.00–$75,625.00. The role is incentive eligible, with payment based on company, business, and/or individual performance. PNC offers a comprehensive benefits package, subject to eligibility.

Requirements

Typically requires 3+ years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Preferred skills: accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies: banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and position PNC solutions to drive revenue and customer loyalty.
Drive proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.