Branch Banker

PNC•Maumee, OH

2d•$41,250 - $68,750•Onsite

About The Position

As a Branch Banker in PNC's Retail Banking organization, based in Maumee, Ohio, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage customer experiences by identifying opportunities to improve customers' financial well-being, collaborating with ecosystem partners to grow their share of wallet, and positioning PNC solutions to drive revenue and loyalty. The role includes conducting proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation with each client interaction, leverage community and ecosystem partnerships to acquire and retain relationships, educate customers on financial transaction options and technology, and resolve customer problems using product and procedural knowledge. You will also follow policies and procedures, manage risk, exercise sound judgment, and support accurate and efficient branch operations. The position is in-office at 1490 Holland Rd, Maumee, Ohio 43537. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Demonstrate customer focus and the ability to develop customized customer solutions.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify suitable PNC solutions.
Build customer loyalty and grow customers' share of wallet through a differentiated experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.