Branch Associate

SouthernCarlson, Inc. • Houston, TX

1d • Onsite

About The Position

The Branch Associate role is a full-time position located in Houston, TX, with a Monday-Friday daytime schedule. SouthernCarlson is a leading distributor of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. The company culture values people, relationships, and a drive to go above and beyond, with core values including providing fanatical service, acting with urgency, earning and maintaining trust, and continuously improving. As a Branch Associate, you will be at the heart of the operation, supporting customers, sales teams, and branch operations. This role involves being the face of SouthernCarlson, greeting customers, answering inquiries, building customer relationships, supporting sales reps and managers, pulling orders, and keeping the showroom organized. The position offers a variety of responsibilities, ensuring no two days are the same.

Requirements

• 1+ years in sales, customer service, or sales support (warehouse experience a plus).
• High School Diploma required.
• Clear, friendly, and professional communication—whether in person, on the phone, or over email.
• Eager to learn our products and anticipate customer needs.
• A proactive team player with a can-do attitude who steps in to help without being asked.
• Naturally connects with people and delivers a “WOW” customer experience.
• Comfortable navigating systems and assisting customers digitally.
• Able to prioritize, multitask, and stay efficient with minimal supervision.

Nice To Haves

• Bilingual a Plus!

Responsibilities

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
• Support branch operations by assisting sales reps and managers, and pulling orders.
• Keep our showroom organized, merchandised, and ready to impress.
• Take on a variety of responsibilities, from answering phones to troubleshooting product questions.

Benefits

• Health, Dental, Vision
• 401(k) with company match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED