Customer Service & Operations Support (BAC)
About The Position
The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague’s CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch.
Requirements
- High school diploma or equivalent
- Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
- Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company’s objectives and values
- Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
- Ability to adapt quickly and work effectively in a fast-paced office environment
- Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
- Attention to detail and ability to recognize and correct errors and inconsistencies
- Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly.
- Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks
- 5+ years Satisfactory Motor Vehicle Record
- Criminal Background Check: Federal, State, County
- 5-Panel Drug Screen
Nice To Haves
- 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
- 1+ year experience in account management, credit & collections
Responsibilities
- Assign client tickets to technicians and assist with mapping, routing, and scheduling.
- Handle incoming service requests via phone, email, or online portal.
- Review daily reports, batch tickets, and ensure quality control.
- Create and update client accounts, manage billing and invoicing, and handle collections.
- Conduct monthly closing procedures and log service issues and requests.
- Ensure technician licensing is up-to-date and maintain compliance documentation.
- Keep service binders organized and up-to-date.
- Provide first-tier technical support for our logbook and customer portal.
- Manage office supplies, equipment, and mail.
- Assist with payroll, inventory management, and reporting.
Benefits
- Health, Vision, Dental Insurance within 30 days of hire
- 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
- Paid time off: Sick time available day 1, holiday and vacation time after 90 days
- On-the-job training and development
- Unlimited growth opportunities, with continuing education and leadership training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
