Branch Administrative Assistant

Guild Mortgage•Oakdale, CA

38d•Onsite

About The Position

Guild Mortgage Company, a mortgage banking firm dedicated to serving homeowners and buyers since 1960, is seeking a Branch Administrative Assistant. This role is crucial for the branch's administrative functions, involving a variety of tasks under general supervision. The position is primarily responsible for performing full administrative and reception duties to support the branch office. This includes providing customer service, answering calls, handling information requests, ordering supplies, and performing clerical functions such as preparing correspondence, copying, filing, faxing, mailing, and scheduling meetings.

Requirements

High school diploma or equivalent preferred
Minimum of one year experience in an administrative assistant related role(s)
Ability to type 60-70 wpm
Passionate about delivering excellence in customer service
High levels of diplomacy, tact, and confidentiality a must
Demonstrated patience and professionalism when interacting with both internal and external customers
Proficiency with data entry, Microsoft Word, Excel, and PowerPoint required
Ability to organize and manage multiple priorities simultaneously
Excellent verbal and written communication required
Excellent spelling, grammar, and punctuation skills
Self motivated with a strong attention to detail
Ethical, with a commitment to company values
Excellent verbal and written communication skills required
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Commitment to company values
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected

Nice To Haves

Prior experience in Mortgage lending, Finance, or similar field preferred

Responsibilities

Welcome visitors by greeting them, making sure they are comfortable, and directing them to the appropriate party.
Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed.
Maintain up-to-date employee directory.
Provide assistance to Branch Manager and Branch Operations Manager as needed.
Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure.
Assist in the preparation and delivery of mailings as needed.
Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues.
Assist walk-in applicants by handing out employment applications and directing them to Guild’s employment website.
Perform general clerical duties and office support, to include, but not limited to photocopying, faxing, mail distribution and filing.
Make copies and prepare other deliverables for meetings and marketing campaigns.
Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc.
Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies.
Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed.
Perform other duties as assigned.