BPS Operations Processing Associate I

FIS

8d•Onsite

About The Position

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?

Requirements

High School Diploma or Equivalent
Call center or customer service experience
Computer/technology basic skills
Able to maintain customer service standards during high-pressure situations.
A positive member who loves to learn and share new things.
A strong communicator with great interpersonal skills.
A problem analyzer and solver by gathering relevant information systematically.
Able to work independently and make quick and accurate decisions.
Someone with strong analytical skills to troubleshoot issues.
Must be Bilingual in English and French.
Must be eligible to work full time in Ontario, Canada.

Responsibilities

Identify and address customer inquiries regarding accounts.
Identify potentially fraudulent activity occurring on accounts.
Appropriately utilize internal systems and resources to accurately and effectively serve customers.
Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes and reporting fraudulent activity.
Accurately document customer conversations in appropriate systems.
Provide timely escalation of all department and system issues using the established reporting protocols.
Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.
Successfully complete additional skills training as required/requested.