Associate I, BPS Operations Processing

FIS Global•Mississauga, ON

11d•Remote

About The Position

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

Requirements

High School Diploma or Equivalent
Call center or customer service experience
Computer/technology basic skills
Remote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required.
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

Nice To Haves

Fluent in French
Typically, No Relevant Experience Required

Responsibilities

Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned company clients.
Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
Enters required data into client provided systems and databases.
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.