Contact Center/CX/BPO - Sales Director - REMOTE ROLE
About The Position
NTT DATA is seeking an experienced Contact Center, customer experience, business process outsourcing, and business process as a service sales professional for its Agentic AI Customer Service business. The role is remote and focuses on originating and closing large, complex BPO and BPaaS deals. The successful candidate will bring subject matter expertise in one or more industries and established relationships with decision makers at or near the C-suite. They will position AI-first transformative services that support clients’ board- and executive-level strategic goals. The Sales Executive will develop customized, consultative propositions that address each prospect’s challenges and goals, and lead deals from initial engagement through negotiation and close. The role works with internal and external stakeholders to create market demand, build executive relationships, develop go-to-market plans, and represent NTT DATA as a thought leader in the market.
Requirements
- 10+ years of experience in BPO/Business Process Services sales, with a deep understanding of transformative outsourcing models.
- 10 years of demonstrated success selling large, complex, global BPO deals with more than $20 million in total contract value.
- 10 years of industry experience selling transformative Customer Experience/Customer Service and industry-specific core value-chain deals.
- 5 years of experience working within or selling to Fortune 1000 clients in the Technology or Hi-tech verticals.
Nice To Haves
- Ability to connect business value with enabling technologies, including agentic and generative AI, analytics, core industry-specific administrative platforms, and automation.
- Entrepreneurial mindset and ability to navigate matrixed environments and influence cross-functional teams.
- Track record of exceeding sales targets and contributing to revenue growth.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship-building skills.
Responsibilities
- Proactively originate deals, create market demand, and establish relationships with decision makers.
- Apply subject matter expertise in one or more of the Technology, Hi-tech, Fintech, Telecom, Media, or Retail industries, including knowledge of core value-chain processes and opportunities for transformation.
- Use a consultative approach to understand prospect organizations, stakeholders, challenges, constraints, and goals, and develop customized Contact Center/CX/BPO/BPaaS propositions using AI and technology automation.
- Lead the end-to-end sales cycle in collaboration with solution architects, pricing teams, legal, operations, and other stakeholders, structuring competitive multi-million-dollar ACV BPO deals from prospect engagement through contract negotiation and closure.
- Develop and execute strategic go-to-market plans to create market awareness and demand in collaboration with business leaders, sales teams, client executives, industry teams, alliance partners, advisor and analyst relations, and marketing.
- Build executive-level relationships with prospective decision makers and stakeholder influencers, including COOs, CIOs, CFOs, and Heads of Operations.
- Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Contribute to market thought leadership and brand elevation through industry forums, panels, and client advisory boards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
