Box Office Ticket Seller | Part-Time | Acrisure Arena

Oak View Group•Palm Desert, CA

5d•Onsite

About The Position

The Box Office Ticket Seller works under the supervision of the Box Office Supervisors, assists guests in purchasing tickets, resolves guest issues in accessing digital tickets, answers event questions, and provides excellent customer service. This role pays an hourly rate of $20.00.

Requirements

1–2 years experience in an office setting or similar preferred
Ability to perform effectively under stressful situations
Ability to define, analyze and solve problems
Ability to coordinate box office procedures with other staff
Ability to work variable hours, including evenings, weekends and holidays
Ability to communicate effectively both verbally and in writing
Ability to safely and accurately handle and account for large sums of money
Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
Ability to maintain an effective working relationship with other staff, event promoters and the general public
Skill in operating modern office equipment, including computers
Frequent bending, lifting heavy objects, sitting, exposure to multiple external elements, extensive walking through the building

Responsibilities

Selling event tickets using Ticketmaster's TM1 platform.
Dealing with customer issues at the box office
Answering and returning phone calls to answer ticket-related questions.
Understanding Acrisure Arena's digital ticketing platforms to help guests who cannot locate their tickets or whom struggle with the technology of digital tickets
Provide excellent customer service
Perform other duties as assigned