Ticket Seller | Part-Time | PeoplesBank Arena

Oak View Group•Hartford, CT

1d•Onsite

About The Position

The Ticket Seller will assist guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets, and accurate information pertaining to the Peoples Bank Arena and Pratt & Whitney Stadium and events held in both buildings. This role pays an hourly rate of $16.94-$17.61.

Requirements

High school diploma/GED preferred.
Prior experience with a computerized ticketing system preferred.
Moderate technology skills including computers and smartphones.
Bilingual preferred.
Previous cash handling and/or retail experience.
Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions.
Excellent customer service and communication skills.
Ability to keep accurate and legible records.
Ability to work flexible hours, including nights and weekends and some holidays.

Responsibilities

Arrives for each scheduled shift on time, in uniform and ready to work
Welcomes guests to the PeoplesBank Areana and Pratt & Whitney Stadium whether in person or on the telephone with a smile and pleasant greeting
Attentively listens to guests’ questions and requests while providing accurate information to guests relative to events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner
Ensure that an acceptable credit card is provided, supported by a photo ID, and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or, if necessary, contacts Supervisor/Manager to assist guest
Troubleshoots guest ticketing issues and, if necessary, works with Supervisor/Manager to help resolve the issue.