Box Office Ticket Associate | Part-Time | Palm Springs Plaza Theatre

Oak View Group•Palm Springs, CA

4d•Onsite

About The Position

The Box Office Ticket Associate works under the supervision of the Box Office Supervisors, assisting guests in purchasing tickets, resolving guest issues in accessing digital tickets, and answering event questions, all while providing excellent customer service. This role pays an hourly rate of $20.00.

Requirements

1-2 years experience in an office setting or similar preferred
Ability to perform effectively under stressful situations
Ability to define, analyze, and solve problems
Ability to coordinate box office procedures with other staff
Ability to work variable hours, including evenings, weekends, and holidays
Ability to communicate effectively both verbally and in writing
Ability to safely and accurately handle and account for large sums of money
Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
Ability to maintain an effective working relationship with other staff, event promoters, and the general public
Proficient with operating modern office equipment, including computers

Responsibilities

Selling event tickets using Ticketmaster's TM1 platform
Dealing with customer issues at the box office
Answering and returning phone calls to answer ticket-related questions
Understanding Plaza Theatre's digital ticketing platforms to help guests who cannot locate their tickets or whom struggle with the technology of digital tickets
Provide excellent customer service