Box Office Supervisor-Full Time

Ocean Casino Resort•Atlantic City, NJ

12h•Onsite

About The Position

The Box Office Supervisor manages the daily ticket selling operations, building each show in the Ticketmaster system and box office staff including ushers. The Box Office Supervisor is also a liaison who represents Ocean Casino Resort for all outside artist agencies and management.

Requirements

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
Ability to work under pressure in a fast-paced environment with multiple priorities.
Must be able to stand for an entire shift and be able to move throughout the hotel area
Must be able to work holidays, weekends and flexible shift hours
Must have ability to sit and work from a computer for extended periods
Must have manual dexterity to allow for inputting of data into computer software and be capable of viewing computer monitors for extended periods of time
Ability to effectively communicate in English (Read, Write, Speak & Understand)
Excellent with Microsoft Office Applications: Word, Excel, and Outlook
Excellent communication skills
Must be able to lift/push pull up to 20 pounds
Minimum of three (3) years of experience in box office management or supervision
Must be willing to continuously learn updated program through Ticketmaster

Nice To Haves

Knowledge of other ticketing applications is a plus.

Responsibilities

Works closely with the Senior Manager Marketing Operations, Manager Entertainment Production and Director of Entertainment to push ticket sales, assist with seat labeling and promote shows
Must be able to set-up and block all shows for the property in a timely matter
Oversee all ticketing requests (holds, comps, media requests)
Able to pull requested reports when need by management
Works closely with Ticketmaster to build new seating layouts
Conducts new hire interviews
Oversees all ticketing details for headliners and production shows
Handles all payroll for box office staff
Assist retail and comp guests with ticket distribution
Must be able to build and reclass all shows on the Ticketmaster system
Must be able to schedule box office staff and ushers for each show
Must be able to provide positive and constructive coaching to all staff
Must be able to handle customer issues and inquiries
Must be able to manage/understand ticketing holds, group sales, consignment pulls and general Ticketmaster requests
Must be able to reconcile box office and show settlements
Provide accounting with all necessary documents, reports, receipts and remaining complimentary tickets after every show
Create and distribute property-wide fact sheets and departmental show recaps