Box Office Supervisor - Borgata

MGM Resorts International • Boynton Beach, FL

4d • Onsite

About The Position

Join our team as a Ticket Office Supervisor and play a key role in creating unforgettable entertainment experiences. You'll oversee ticketing operations, ensure accurate show information, and serve as a welcoming first impression for our guests. By building genuine connections and delivering personalized service, you'll help transform every visit into an extraordinary experience that keeps guests coming back for more.

Requirements

• High school diploma or GED is required
• 2+ Years of Prior Relevant Ticket Office experience or cash handling is required
• Work varied shifts, to include weekends and holidays is required

Responsibilities

• Support the Manager in maintaining all shows or events inventory
• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
• Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
• Develop new and analyze existing procedures and special promotions that will improve guest patronage
• Generate daily reports on all events for senior leadership, management and promoters
• Manage the guest queue system assembling or disassembling queues and stanchions as needed
• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
• Develop and mentor hourly employees to ensure departmental standards and goals are understood and met
• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Benefits

• Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs
• A supportive and collaborative work environment
• Wellness incentive programs to help you stay healthy physically and mentally
• Companywide discounts on hotel, entertainment, shopping, and food & beverage
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
• Free on-site parking, making your commute hassle-free and convenient
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED