Box Office and House Supervisor

OSU Oregon State University•Corvallis, OR

22h•Onsite

About The Position

This recruitment will be used to fill one part-time (a maximum of 24 hours per week) Box Office and House Supervisor positions for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU). Box Office and House Supervisors will help with event setup, ticket sales (Wednesday-Friday 12-4pm and Saturday 9am-4pm for walkup/phone and evenings/weekends for events), occasionally lead Guest Experience operations, support the Front of House Coordinator during events, and support the Box Office and Guest Experience Manager with administrative duties. Box Office and House Supervisors will be familiar with the current and upcoming events at PRAx, the performing and gallery spaces, policies, and display a high level of customer service. Box Office and House Supervisors will be required to learn and follow the safety policies and procedures of PRAx. The position requires a demonstrated high level of discretion and sense of appropriateness, ability to maintain a calm and professional demeanor when working in stressful situations, as well as excellent communication and customer service skills. Box Office and House Supervisors are expected to use good judgement, to conduct themselves professionally while at work, to follow the guidelines for proper work attire, and to be punctual and reliable. Preference given to those who can work 10-24 hours a week. This position will require flexible weekday, evening, and weekend work.

Requirements

Prior customer service experience.
Ability to prove strong attention to detail.
Ability to prove punctuality and reliability.
Interest in performing arts, live events, music or technical theatre.
Willingness to learn new skills and follow directions.
Ability to work independently and as part of a team.
Ability to communicate effectively across different forms (radio, comms, email, etc).
Ability to follow safety guidelines.
Comfortable with moderate physical activity, including lifting up to 50 lbs.
Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.
Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment.
Must meet the applicable minimal enrollment standard (High School student: Regularly enrolled in a high school or participating in a home-schooling program; Undergraduate and post-baccalaureate student: 6 credit hours per term; Undergraduate international student: 12 credit hours per term; Graduate student officially admitted to Graduate School: 5 credit hours per term; Graduate international student officially admitted to Graduate School: 9 credit hours per term).
This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq.

Nice To Haves

Experience with theatre, concerts, or event production.
Previous successful experience working in events, live performance, customer service, or hospitality.
CPR certification (Box Office and House Supervisors will be required to attend training and receive CPR certification if hired).
Ability to drive is preferred.

Responsibilities

Open and close building, venue and gallery spaces according to procedure.
Ensure PRAx guests are served efficiently, accurately, and politely at all points of contact.
Process customer sales, exchanges, and package requests through the PRAx ticket platform at the Box Office by phone, email, and walkup.
Exhibit strong sales ability, including ability/willingness to cross and upsell.
Be responsible for basic reporting and tracking of ticket inventory.
General administrative/office support including filing, data entry, labeling, organizing, etc.
Adherence to all organizational and Box Office policies and sales initiatives.
Responsible for knowing OSU cash handling and data security policies.
Work with staff and concessions to ensure proper setup of relevant spaces in PRAx before events/open hours.
Maintain a clean, inviting, and professional atmosphere.
Unlock venue spaces at proper times and post proper signage.
Consistently communicate with the FOH Coordinator, Stage Manager and/or Production staff for appropriate call-times, such as house opening and closing.
Supervise and assist the Box Office with preparation/counting of cash.
Lead or participate in the pre-event meetings to assign positions and explain policies/procedures/duties for Guest Experience staff before events.
Assist staff, ushers, and guests during an event and be present in the venues and lobby.
Ensure patrons are able to safely and efficiently exit the building.
Assist Guest Experience staff in clean-up and closing duties, once the venues have cleared.
Visually sweep and lock all doors to venues and PRAx at closing.
Welcome, greet guests, and scan/verify tickets from event attendees.
Politely direct and escort guests to their seats and/or venue entrances.
Provide wayfinding of facilities and spaces at PRAx.
Assist with crowd control and security.
Calmly assists with disputes regarding tickets and seats.
Attend staff meetings, pre-event meetings and other trainings as required by management.
Visually sweep and tidy public spaces to check for potential safety issues, lost and found items, and cleanliness.
Have knowledge and follow the proper procedures for assisting patrons with disabilities.
Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx.
Be punctual, work successfully, and communicate professionally with guests and staff.
Other duties as assigned.