Box Office Supervisor - Morton Amphitheater

Live Nation Worldwide•Riverside, MO

7d•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50 ,000 events annually for nearly 7 ,000 artists in 4 0+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on ! THE JOB We are seeking an experienced and proactive leader to join our team as a Box Office Supervisor for the upcoming season at the Morton Amphitheater . In this pivotal role, you will oversee all daily box office operations, while reporting to the Box office Manager, and supervis e a team of ticket sellers and ensur e the highest standards of guest service, accuracy, and efficiency. WHAT THIS ROLE WILL DO

Requirements

Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Tolerance of all cultures, music and art forms
High School Diploma

Nice To Haves

Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette

Responsibilities

Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter-departmental communications and organization
Ensure complete and satisfactory on-going staff training
Assist manager with staff evaluations (training, 90-day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels.
Help set staff development and performance goals & monitor progress
Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on-site venue meetings as needed
Ensure that venue staff follows cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
Complete and distribute accurate daily ticket counts for agents and artists
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant.
Provide reports as necessary.
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure that venue is compliant with ADA ticket laws