Box Office/Registration Supervisor

City of Mesa•Mesa, AZ

8d•Onsite

About The Position

A Box Office/Registration Supervisor is responsible for planning, organizing, supervising professional sales, accounting, customer service work, and technical systems enhancements and support relating to ticket operations and class registration for the Mesa Arts Center. Responsibilities include: managing the computer ticket system; programming, setting up, and configuring event and season information for the Mesa Arts Center; developing the procedures and technical set up of hardware and software, network configuration, and security for ticket scanning devices for the Mesa Arts Center; managing the email blast client, including training staff to use the email correspondence tool; and analysis of ticketing software to meet departmental needs and improve efficiencies. Duties also include: data collection and reporting; managing the phone automated call distribution system and other equipment; managing season/series sales, group sales, single ticket sales, gallery admissions, membership sales, and renewals; managing the customer database; and preparing and monitoring the box office operating budget. In addition, the employee supervises and trains the Assistant Box Office/Registration Supervisors who assist with preparing reports and data extracts; developing and implementing box office operating and sales policies and procedures; setting up and monitoring satellite/secondary box offices at rental group sites; programming events and seasons; maintaining box office sales, receipts, and ticket transaction records; and providing marketing and facilities management personnel daily box office reports, settlements, and statistical data for each event. The Box Office/Registration Supervisor also oversees the supervision and management of class registration and financial set up of classes in the ticketing platform; school show registration and the associated administrative tasks; event space sales for Mesa Arts Center Festivals including updating festival details online and training staff to respond to tax and licensing questions; sales and attendance reporting; communication with instructors and students; and training of box office staff. The Box Office /Registration Supervisor provides administrator on duty support and performs related duties as required. This class is distinguished from the Assistant Box Office/Registration Supervisor by the overall responsibility of the Box Office/Registration Supervisor for the operations of the box office and class registration functions, and broader scope of responsibilities including system and software technical support, maintenance, and enhancements to support the department’s needs. Supervision is received from the Deputy Director – Arts and Culture who reviews work through meetings, conferences, reports, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays), sometimes on short notice. This class is FLSA exempt-administrative.

Requirements

Graduation from an accredited college or university with a Bachelor’s Degree in Business, Accounting, Computer Science, or a related field.
Considerable (3 – 5 years) experience in box office supervision.
At least three (3) years’ experience with the technical aspects of maintaining and implementing systems enhancements, and providing technical system support for ticket operations and class registration.
Good (1 – 3 years) computer systems experience.

Responsibilities

Planning, organizing, and supervising professional sales, accounting, customer service work, and technical systems enhancements and support relating to ticket operations and class registration.
Managing the computer ticket system.
Programming, setting up, and configuring event and season information for the Mesa Arts Center.
Developing the procedures and technical set up of hardware and software, network configuration, and security for ticket scanning devices.
Managing the email blast client, including training staff to use the email correspondence tool.
Analysis of ticketing software to meet departmental needs and improve efficiencies.
Data collection and reporting.
Managing the phone automated call distribution system and other equipment.
Managing season/series sales, group sales, single ticket sales, gallery admissions, membership sales, and renewals.
Managing the customer database.
Preparing and monitoring the box office operating budget.
Supervising and training Assistant Box Office/Registration Supervisors.
Developing and implementing box office operating and sales policies and procedures.
Setting up and monitoring satellite/secondary box offices at rental group sites.
Programming events and seasons.
Maintaining box office sales, receipts, and ticket transaction records.
Providing marketing and facilities management personnel daily box office reports, settlements, and statistical data for each event.
Overseeing the supervision and management of class registration and financial set up of classes in the ticketing platform.
Overseeing school show registration and the associated administrative tasks.
Overseeing event space sales for Mesa Arts Center Festivals including updating festival details online and training staff to respond to tax and licensing questions.
Sales and attendance reporting.
Communication with instructors and students.
Training of box office staff.
Providing administrator on duty support.
Performing related duties as required.