Box Office Supervisor

San José State University•San Jose, CA

1d•$4,727 - $5,219•Onsite

About The Position

The Hammer Theatre is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

Requirements

Excellent interpersonal and customer service skills
Excellent verbal and written communication skills
Thorough knowledge of English grammar, punctuation, and spelling
Ability to interface with clients, patrons, and colleagues in a professional, collegial manner
Demonstrates ability to communicate, coordinate, and execute optimal customer service initiatives. Expected to maintain, monitor and guide ongoing ticket seller training
Demonstrates ability to persuasively and effectively communicate in writing, in person, by telephone or by email with external and internal customers
Demonstrates an ability to effectively listen, speak, and interact in a tactful and persuasive manner in both a work and public setting.
Excellent time management skills with a proven ability to meet deadlines
Prioritizes and sets deadlines for one’s own work
Strong supervisory and leadership skills
Knowledge of box office ticketing systems, preferably VBO (Virtual Box Office)
Experience with event management software such as VenueOps, When I Work
Experience in cash handling
Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel)
Ability to sell tickets from an online, cloud based ticketing system, either in person or over the phone
Knowledge of performing arts venues front-of-house operations
Completion of a high school program, technical/vocational program, or their equivalents
Three (3) years of related office work experience

Nice To Haves

Undergraduate degree in performing arts, hospitality or business
One (1) to Three (3) years’ experience working in a presenting or university theatre environment
Experience with VBO ticketing system

Responsibilities

Recruit, hire, train, schedule, and mentor student box office assistants
Build and maintain ticketing for events
Oversee ticket inventory and sales
Respond to patron inquiries by phone, email, online, and in person
Establish customer service standards focused on a high-quality, inclusive guest experience and ADA compliance
Reconcile ticket sales and oversee cash handling and deposits
Serve as a liaison with clients and event stakeholders
Provide on-site box office supervision for events
Coordinate staffing and event coverage
Collaborate with internal departments to support smooth event operations