Box Office Manager: Department of Theatre - UTK

University of Tennessee•Knoxville, TN

11h•$49,000 - $58,000•Onsite

About The Position

The Box Office Manager oversees all Patron Services operations, including hiring, training, scheduling, and supervising a team of full-time and part-time staff. The role manages payroll, labor budgets, performance evaluations, and ensures compliance with university policies and PCI standards. They handle revenue processing, cash management, deposits, and serve as the primary technical expert for ticketing and point-of-sale systems. The manager also leads box office operations for most performances, supports event logistics (ticketing, seating, waitlists, surveys), and collaborates with house management staff. Additionally, the role provides customer service to patrons and subscribers, manages group sales and communications, oversees SFY (Season for Youth) orders and invoices, and maintains accurate financial records. The manager also supports marketing and sales efforts, builds ticketing events and promotions in the system, and assumes broader operational responsibilities when senior leadership is absent.

Requirements

Experience in managing a team of full-time and part-time staff.
Proficiency in payroll and labor budget management.
Knowledge of university policies and PCI standards.
Experience with revenue processing, cash management, and deposits.
Technical expertise in ticketing and point-of-sale systems.
Experience in customer service.
Skills in managing group sales and communications.
Ability to maintain accurate financial records.
Experience in marketing and sales support.
Ability to build ticketing events and promotions in a system.

Responsibilities

Oversee all Patron Services operations, including hiring, training, scheduling, and supervising staff.
Manage payroll, labor budgets, and performance evaluations.
Ensure compliance with university policies and PCI standards.
Handle revenue processing, cash management, and deposits.
Serve as the primary technical expert for ticketing and point-of-sale systems.
Lead box office operations for most performances.
Support event logistics, including ticketing, seating, waitlists, and surveys.
Collaborate with house management staff.
Provide customer service to patrons and subscribers.
Manage group sales and communications.
Oversee SFY (Season for Youth) orders and invoices.
Maintain accurate financial records.
Support marketing and sales efforts.
Build ticketing events and promotions in the system.
Assume broader operational responsibilities when senior leadership is absent.