Box Office Staff - Texas Trust CU Theatre Grand Prairie

AEG Worldwide•Grand Prairie, TX

8h•Onsite

About The Position

The Box Office Staff is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments. This role involves providing excellent customer service and processing single ticket transactions to various AEG events. The Ticket Seller is responsible for greeting guests, providing event information, handling cash and tickets with accuracy, and assisting guests when issues/problems arise. The Ticket Seller may also be asked to work Will Call windows, customer service windows, and perform other ticketing related duties.

Requirements

A minimum education level of: High School Diploma or its equivalency
A minimum of 1+ years of related work experience (Box Office Attendant)
A minimum of 1-2 years of related work experience (Ticket Seller)
Excellent customer service skills
Must be able to work independently and in a team setting
Good communication skills to effectively communicate with customers and co-workers
Basic Math skills
Must be responsible and professional
Effective decision-making skills
Demonstrated ability to work in a fast-paced environment
Able to work efficiently in a fast-paced environment
Able to accurately and efficiently deal with large quantities of cash and other payment methods; prior cash handling experience required.
Exemplify a strong commitment and willingness to provide excellent customer service
Maintain a neat, clean and professional appearance
Able to read, listen, and communicate effectively in English, both verbally and in writing.
Understand or able to learn basic computer skills.
Have sound judgement

Responsibilities

Accurately and efficiently processes orders for and collect payments from guests.
Follow cash handling and inventory procedures to ensure security of assets and inventory.
Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
Process single ticket transactions at the Box Office and distribute event Will Call tickets, while handling cash and accepting payments for transactions, accurately counting money, and returning change in the full amount.
Balance and reconcile cash and receipts at the end of each shift with manager or supervisor.
Demonstrate strong knowledge of the facility, events, and schedules to provide patrons with information regarding performances and ticketing policies in-person or over the Box Office phone line.
Provide support to Managers, Administrator, and Supervisors as needed within the Box Office.
Comply with facility/event ADA requirements when selling tickets to ensure guests with disabilities are reasonably accommodated.
Display a calm and attentive demeanor when rectifying issues with guests.
Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or manager.