Box Office Lead - Full Time (The LINQ Promenade LV)
About The Position
A Box Office Team Lead performs all ticket seller duties while supporting supervisors in running shifts and serving as a key resource for staff. They maintain a positive work environment, lead by example, and ensure adherence to policies and procedures. Team Leads coordinate CET and attraction reservations, assist with guest issues, manage inventory as directed, and help train new hires and existing agents. They process refunds, resolve guest concerns, and stay current on company products, procedures, and property events. Team Leads are expected to be proficient in the ticketing system, act as a liaison to expedite guest needs, and anticipate guest expectations based on business demands.
Requirements
- High school graduate or equivalent required
- Minimum one year of customer service experience
- At least 6 months of ticketing experience.
- Strong phone and written communication skills; able to work in a fast‑paced, changing environment.
- Working knowledge of Ticketmaster or another ticketing system.
- Must serve as a positive role model for the team
- Must be able to directly discipline co‑workers when required.
- Must be able to work any day and any shift.
- Must present a well‑groomed appearance and friendly demeanor
Responsibilities
- Responsible for VIP and Executive ticketing at the direction of the Box Office Supervisor, Manager or Director.
- Responsible for seat inventory management as directed by the Box Office Supervisor, manager or director.
- Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
- Support employee engagement and appreciation
- Will help assist with responsibility for all CET Box Office locations when necessary
- Review guest complaints and take appropriate action where necessary.
- Assists with implementation of departmental policies and special projects.
- Accuracy in all job-related duties.
- Other duties as assigned.
- Ability to accurately send counts and reporting, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from subordinates, managers, customers, and general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and deal with abstract and concrete variables.
- and reconciliation practices. Ability to add, subtract, multiply and divide in all units of measure.
- Strong computer skills and knowledge, handling casino guests, maintaining and releasing seating blocks, and event set-up using ticketing system.
- Promoting and suggesting Cross Property shows and attractions
- Process show ticket transactions for guests
- Assist guests with questions about the city and property
- Responsible for being apprised of current events in hotel to assist guests
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
