Box Office Attendant - Seasonal

Marriott•Phoenix, AZ

7d•Onsite

About The Position

This role involves selling theater tickets either over the phone or in person at the box office window. Responsibilities include receiving payments, issuing receipts, refunds, credits, or change, and managing the bank at the beginning and end of each shift, securing it in a safe deposit box. The attendant will balance daily work, drop receipts, and make daily deposits. They will also answer customer questions regarding theater policies, procedures, ticket prices, and specials, and establish ticket prices and tabulate bills. Additionally, mail-in and phoned-in ticket orders will be entered into the computer, and box office personnel will be alerted when supplies are low. Inventory of necessary supplies is also part of the role, as is serving as a bank balance witness for other attendants. The position also requires adherence to all company safety and security policies, reporting accidents, injuries, and unsafe work conditions, and protecting the privacy and security of guests and coworkers. The attendant must welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Communication skills are important, including speaking clearly and professionally, preparing and reviewing written documents accurately, and answering telephones with appropriate etiquette. Physical requirements include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Developing and maintaining positive working relationships and supporting team goals are also key. Other reasonable job duties may be requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Sell theater tickets over the phone or in person at the box office window.
Receive payments for tickets.
Issue receipts, refunds, credits, or change.
Pick up and drop off bank at beginning and end of shift.
Secure bank in safe deposit box.
Balance daily work, drop receipts and daily deposits.
Answer customers' questions, and provide information on theater policies and procedures, ticket prices, and specials.
Establish or identify ticket prices and tabulate bills.
Enter mail-in and phoned in ticket orders into computer.
Alert appropriate box office personnel when box office supplies are low.
Inventory supplies needed for box office transactions.
Serve as bank balance witness for other box office attendants.
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
Protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Perform other reasonable job duties as requested by Supervisors.