Box Office Associate

Fair Oaks Parks & Recreation•Fair Oaks, CA

13d•Hybrid

About The Position

The Box Office Associate provides front-line customer service for ticket sales and patron support at the Fair Oaks Performing Arts Center. This role is responsible for accurately processing ticket transactions, assisting patrons with event information, and supporting smooth front-of-house operations during performances and events.

Requirements

Excellent customer service and interpersonal skills
Basic math and cash-handling skills
Strong attention to detail and accuracy
Ability to remain calm in a fast-paced, public-facing environment
Ability to follow written and verbal instructions
Comfort with computers, ticketing software, and point-of-sale systems
Knowledge of customer service principles, cash handling, and point-of-sale (POS) systems
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Knowledge of Adobe Acrobat and the Microsoft Office Suite of products
Typing skills of at least 40-50 wpm
Knowledge of basic office equipment including Internet and email, copy and fax machines, postage meter, telephone, and answering machine
Dexterity of hands and fingers to operate assigned tools and equipment
Bending at the waist, kneeling, or crouching
Hearing and speaking to exchange information
Sitting, standing, and walking for extended periods
Seeing to perform assigned activities
Regularly lift and/or move up to 20 pounds; lifting, carrying, pushing, or pulling heavy objects up to 100 pounds with assistance
Reaching overhead, above the shoulders, and horizontally
Near and far vision when inspecting and performing work activities, operating vehicles, tools, and equipment, and preparing paperwork and reports
Performs heavy physical labor, such as lifting (up to 30-50 pounds), carrying heavy objects, and using a shovel and other equipment to dig
Climbs ladder and works at heights
Exposure to fumes, dust, and air contaminants which may cause eye and skin irritation
Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
All applicants must be fingerprinted and pass a pre-employment background check
Reliable transportation to and from work is required
Must possess and maintain a valid California class C driver's license, proof of personal vehicle insurance, and a satisfactory driving record

Nice To Haves

Box office experience is preferred
Experience supporting operations in a performing arts or live event setting, including ticket scanning, ushering, crowd management, and patron services
Familiarity with performance venue layouts, accessibility accommodations, and basic emergency procedures is preferred
A background in theater, hospitality, or recreation is desirable
Supervisory or volunteer coordination experience is a plus

Responsibilities

Sell tickets in person, by phone, and online using the Center’s ticketing system
Manage will-call, complimentary tickets, exchanges, and refunds in accordance with policy
Provide accurate information regarding performances, pricing, seating, and venue policies
Process cash, credit card, and electronic transactions accurately
Balance cash drawer and complete basic sales and attendance reports
Assist patrons with accessibility needs and ADA accommodations
Coordinate with Front of House staff, ushers, and supervisors as needed
Respond to patron questions or concerns in a courteous and professional manner
Maintain a clean, organized, and welcoming box office and lobby area
Follow all District and Performing Arts Center policies and procedures