Bowling Attendant Lead

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Bowling Attendant Lead oversees and assists with all Bowling operations, ensuring guests receive consistent, prompt, courteous service and quality products. The role hires, trains, develops, evaluates, and supervises staff; manages team assignments and priorities; and reinforces company values, customer service, policies, and procedures. It also supports the daily operation of the Bowling outlet, including financial performance, credit and transaction controls, security, safety, facility appearance, and regulatory compliance. The position works with other departments on promotions, property needs, food and beverage accommodations, and events in the adjoining event space. Nights, weekends, and holidays may be required.

Requirements

Exceptional guest service skills.
Two to three years of experience working in a bowling center.
Knowledge of bowling operations and reservation systems.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to handle a challenging environment involving sensitive issues and maintain confidentiality.
Strong attention to detail and excellent problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Proven intermediate skills in Windows and Microsoft Office programs, including Word, PowerPoint, and Excel, and experience with database systems.
Ability to prepare reports, correspondence, charts, forms, and other information and instructions.
Ability to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform repetitive movements and stand and/or walk for an entire shift.

Nice To Haves

Minimum three years of experience in management and coordination of events.
One year of supervisory experience.
Experience in budgeting and fiscal responsibility for revenue-producing activities.
Casino knowledge.

Responsibilities

Oversee and assist with all Bowling operations.
Hire, train, develop, evaluate, discipline, and supervise staff, and recommend salary increases.
Ensure guest satisfaction through consistent product quality and prompt, courteous service.
Maintain procedures for credit control, financial transactions, security of monies, guest security, and emergency and safety procedures.
Inspect the Bowling facility and public areas daily for cleanliness and appearance.
Coordinate with other departments on promotions, property needs, and requested food and beverage accommodations.
Assist the Beverage team with public events in the adjoining event space when needed.
Conduct staff meetings or confer with subordinate personnel about operational problems and procedural changes or practices.
Manage team priorities and assignments.
Monitor variances and follow current policies and procedures for the Bowling outlet.
Ensure compliance with Bowling property and Casino Operation policies and procedures, as well as Tribal, State, and Federal regulations.
Analyze, manage, and report operational financial performance and suggest improvements.
Ensure the control and protection of company assets.
Work nights, weekends, and holidays as required.
Perform other duties as assigned.