Bowling Alley Tech II

Angel Of The Winds Casino Resort•Arlington, WA

4d•Onsite

About The Position

Responsible for maintaining the center equipment under the direction of the Manager and/or Bowling Supervisor. Responsible for training Mechanic l's and new hires, working with the Bowling Manager/and or Supervisor to ensure they are following a documented training schedule and progressively building their Bowling technician skills. Creates Tech break schedules and fills in when needed to cover the shifts for Tech PTO/Call out coverage. Assists in maintaining pinspotters/setters, automatic scoring equipment, lanes and all other bowling center equipment at the highest level of operating proficiency. Maintains and replenishes correct parts inventory by recording machine repairs and parts used. Follows established Preventive maintenance program. Maintains a clean work area and a safe working environment. Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem. Trains Mechanic l's to abide by the Machine Area Safety Procedures and Standards of Operation. Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed. Ensures compliance with Tribal, State, Federal regulations. Ensures control/protection of company assets. Able to communicate in a clear and professional manner. Works well with others and takes feedback well. Must be able to get in, out and on top of machines with the ability to perform repairs/maintenance in constrained area. Must be able to work and concentrate in a loud and chaotic environment. Works with Tech l's to create and maintain a daily/weekly and annual preventative maintenance calendar. Ability to troubleshoot and repair mechanical and electrical systems. Knows and understands belt driven mechanically timed systems. Open availability, including weekend nights and holidays as required. Performs other duties as assigned.

Requirements

Exceptional guest service skills
Combination of education and 3-5 years of experience working as a mechanic or maintenance technician in a customer service-oriented environment
Experience working with belt driven mechanically timed systems and understands the mechanics/has ability to repair belt systems
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts
Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems
Ability to prepare reports, correspondence, charts, forms and other information and instructions
1 year of experience in bowling operations
Customer service oriented
Excellent verbal and written communication skills
Ability to multi-task and work independently
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality
Strong attention to detail
Excellent problem solving, organizational, and time management skills
Working knowledge and understanding of MSDS, OSHA requirements, and biohazard clean up and disposal
Must be 18 years of age or older
Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency
Technical certificate in an industrial related field
Ability to receive detailed information through oral and written communication
Ability to stand and/or walk for an entire shift
Ability to perform repairs/maintenance in constrained area
Ability to work and concentrate in a loud and chaotic environment

Nice To Haves

AMF Pinsetter Experience is preferred

Responsibilities

Maintaining the center equipment
Training Mechanic l's and new hires
Creating Tech break schedules and covering shifts
Assisting in maintaining pinspotters/setters, automatic scoring equipment, lanes and all other bowling center equipment
Maintaining and replenishing correct parts inventory
Following established Preventive maintenance program
Maintaining a clean work area and a safe working environment
Responding to customer complaints of machine malfunction
Training Mechanic l's on safety procedures and standards
Following and ensuring adherence to policies and procedures
Ensuring compliance with Tribal, State, Federal regulations
Ensuring control/protection of company assets
Communicating in a clear and professional manner
Working well with others and taking feedback
Performing repairs/maintenance in constrained areas
Working and concentrating in a loud and chaotic environment
Creating and maintaining a daily/weekly and annual preventative maintenance calendar
Troubleshooting and repairing mechanical and electrical systems
Understanding and repairing belt driven mechanically timed systems
Performing other duties as assigned