Bowling Alley Tech II

Angel Of The Winds Casino Resort•Arlington, WA

4d•Onsite

About The Position

The Bowling Alley Tech II is responsible for maintaining the center equipment, including pinspotters/setters, automatic scoring equipment, lanes, and all other bowling center equipment. This role involves training Mechanic I's and new hires, creating tech break schedules, and responding to customer complaints of machine malfunction. The position requires a strong understanding of mechanical and electrical systems, particularly belt-driven mechanically timed systems, and adherence to safety procedures and company policies. Open availability, including weekends and holidays, is necessary.

Requirements

Exceptional guest service skills are required.
Combination of education and 3-5 years of experience working as a mechanic or maintenance technician in a customer service-oriented environment.
Has experience working with belt driven mechanically timed systems and understands the mechanics/has ability to repair belt systems.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.
Knowledgeable in bowling operations - 1 year of experience required.
Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
Working knowledge and understanding of MSDS, OSHA requirements, and biohazard clean up and disposal.
Must be 18 years of age or older.
Must be able to get in, out and on top of machines with the ability to perform repairs/maintenance in constrained area.
Must be able to work and concentrate in a loud and chaotic environment.
Ability to troubleshoot and repair mechanical and electrical systems.
Knows and understands belt driven mechanically timed systems.

Nice To Haves

AMF Pinsetter Experience is preferred.

Responsibilities

Maintaining the center equipment under the direction of the Manager and/or Bowling Supervisor.
Training Mechanic I's and new hires, working with the Bowling Manager/and or Supervisor to ensure they are following a documented training schedule and progressively building their Bowling technician skills.
Creating Tech break schedules and filling in when needed to cover the shifts for Tech PTO/Call out coverage.
Assisting in maintaining pinspotters/setters, automatic scoring equipment, lanes and all other bowling center equipment at the highest level of operating proficiency.
Maintaining and replenishing correct parts inventory by recording machine repairs and parts used.
Following established Preventive maintenance program.
Maintaining a clean work area and a safe working environment.
Responding to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem.
Training Mechanic I's to abide by the Machine Area Safety Procedures and Standards of Operation.
Following and ensuring that Policies and Procedures of the Bowling property and Casino Operation are followed.
Ensuring compliance with Tribal, State, Federal regulations.
Ensuring control/protection of company assets.
Communicating in a clear and professional manner.
Working well with others and taking feedback well.
Working with Tech I's to create and maintain a daily/weekly and annual preventative maintenance calendar.
Troubleshooting and repairing mechanical and electrical systems.
Understanding belt driven mechanically timed systems.
Performing other duties as assigned.